Motorola
Motorola
Motorola in Argentina was looking to improve its Customer Experience (CX) strategy to strengthen its brand in the region. With an average of over 6,000 messages and comments per month, the brand had a strong presence in the Argentine market.
Tasks performed
Development of a questionnaire (Q&A) tailored to the brand's needs.
Use of the Emplifi platform to execute a multichannel strategy that included effective reporting.
Daily management of inquiries, complaints, comments and messages on Meta, Instagram, Youtube and X for LATAM.
Benefits obtained
Greater efficiency in managing customer interactions.
Minimizing risks by monitoring and managing brand sentiment in real time.
Improved brand reputation by providing timely and personalized responses.
Increased customer engagement and satisfaction by delivering an optimal user experience across all platforms.